Assistant Front Office Manager

Job Description Supervise all front office operations, including check-in/check-out procedures, reservations and guest services Develop close relationships with guests throughout their stay with the aim of gaining their loyalty Handle guest complaints if they have not been dealt with by team members and provides a rapid solution Assist the FOM with the design and implementation of new procedures, when necessary Maintain vigilance regarding possible fraud, theft and potential security risks Ensure communication procedures are effective and efficient on a day-to-day basis, so that service standards are not compromised Carry out Duty Management functions as required. Support the management with on-going On Job Training Programs within the department to meet Brand and Service Standards Induct new staff into the team, department and Hotel in the first week of their employment following guidelines. Collaborate with the Front Office Manager in creating a team that works together with trust and takes responsibility to meet the goals of the department / Hotel Ensure the ALL Accor loyalty programme is promoted to guests. Qualifications Minumum of 2-3 years of experience in a front office supervisory or assistant management role. Excellent leadership, communication and interpersonal skills. Strong problem-solving abilities and attention to details. Ability to work effectively under pressure. Essential to be flexible with working hours, including evenings, nights, weekends and public holidays. Fluency in multiple languages is a plus (Chinese, Arabic)