Automation Sales Engineer

Location: Surabaya, East Java, Indonesia Job Overview The Automation Sales Engineer is responsible for customers’ development with an assigned customer portfolio, from customer acquisition to protect with the target to achieve a set sales target turnover, increase share of wallet and customers’ satisfaction. Working predominantly virtually with available digital tools, to establish customer relations, build trust, improve understanding of the customer buying center and orchestrating a team of supporting parties to meet customer needs, considering the cost-efficient and effectiveness ratio. Responsibilities Pro-active sales responsibility for development of a predefined customer portfolio Establish and maintain excellent customer relationships Consultative selling of products through regular virtual visits, utilizing video/telephone or emails, to enrich turnover/market share Primarily responsible for achieving the previously agreed targets, turnover, profitable growth and TCO elements for the customer Build trust and develop in-depth understanding of customer’s profile, applications, needs, and requirements Assess of customer needs and presents the features and benefits of product/service offerings to existing/new customers Develop necessary levels of knowledge regarding decision makers and requirement of focus customers Achieve milestone targets with customers Ensures that the customer data are correct and kept up-to-date in the information systems used by Festo Engages in contract renewals, price negotiation, and volume discounts for customer retention and continued business Provides reports on all relevant activities and developments relating to its customer groups Creates of an overall action plan to ensure achievement of targets Develop proactive action plans on the defined KPIs and targets, in consultation with his/ her direct manager Live Team Selling by pulling in required resources to win additional business Development of competitive advantage with focus on process efficiency and customer benefits. Identify and verify future trends of customers and secure the transfer of information to the company. Support the market development through identification of additional business opportunities Act with customers and identifies key decision makers and influencers on customer side Handle collaboration with Distributors Represent the brand at the point of customer contact Maintains personal and written contacts with customers and prospects Negotiates contracts for relevant customers Internal communication (Sales team, Technical Service) for general coordination of interdepartmental issues and about customer needs 20% onsite with customers Qualifications Bachelor degree preferred in Technical Engineering (Mechatronics, Electrical, Mechanical) Have 3-4 years related work experience in similar position of industrial automation Microsoft Office, SAP, Internal Sales Platforms Fluent in English Strong performance and problem-solving orientation Openness and Flexibility Customer orientated and analytically strong Ability to work under pressure, Pro-Active attitude, Able to work independently and in a team Highly organized, even in a scale-up environment Result-driven and self-motivated Entrepreneurial spirit, Strong negotiation and communication skills Engineering/Technical products background and/or first sales experience Experience in direct handling of customers, ideal in a virtual/digital environment Ideally experiences in pneumatic/electrical product industry