Bellman

Job Description Job Purpose   This position is responsible for the receipt of guests’ luggage and ensuring correct delivery to and from rooms, cars and airport. The Bellman also assists guests with inquiries and fulfilling other service requests in compliance with all brand standards and departmental Standard Operating Procedures Primary Responsibilities   Operation   Greet and welcome guests at the main entrance   Assist in driveway management   Assist arriving and departing guests by opening and closing car and taxi doors   Maintain a clean and tidy entrance and baggage room   Ensure timely pick up and deliveries pertaining to baggage handling   Provide information and/or assistance to guests as and when required   Try to remember individual guest’s names especially repeat and long staying guests. Routinely greet guests as they pass through the lobby to extend a personalized service   Ensure all job assignments are properly logged in respective logbooks. Use the Duty Log to document matters of importance   Upon arrival of newspapers, prepare and deliver them to guest rooms as assigned by Front Office staff   Alert Security or Duty Manager of suspicious looking person(s) / articles Other Responsibilities Maintain complete knowledge of all food & beverage services, outlets and hotel services/features Be fully conversant with hotel fire & life safety/emergency procedures Attend all briefings, meetings and trainings as assigned by management Report for duty on time wearing clean and complete uniform at all times Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the Management of the Hotel him Main Complexity/Critical issues in the Job Maintain highest standards and quality of services in Concierge operation to meet and exceed budgeted revenue targets and guests’ expectation/VOG target. Additional Information experience is an asset Prior experience working with Opera or a related system Fluency in English additional languages are a plus Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.