Client Service Representative

We are looking for a suitable candidate to join us as Client Service Representative, based onsite at our client's office in Jakarta, Indonesia.Working within the Client Service team, the Client Service Representative (CSR) will undertake the day to day client account management requirements whilst delivering excellent customer service. The CSR will support the activities (day to day and development) of all junior individuals working within their designated client account.Roles & Responsibilities Support the Customer Service team with any and all support for the designated customer account to ensure Trident meets the necessary KPI/RTPUsing the appropriate communication channels, clarify client requirements while managing client expectations with respect timelines.Reference applicable Trident generic and customer specific standard working practices (SWP) to effectively process all the necessary pre-artwork build activities utilising Trident/client artwork management toolsProduce/update tracking documents, notifying the account lead should deliverables timing become a concern.Schedule production resources where directedRelease completed products in line with the agreed timelinesPreparation of quotes and invoices for client billingCoach, mentor and support the development of junior staff within the designated client account, in accordance with client account requirements and applicable SWP. Identify and constructively raise issues with relevant team members, promoting best practiceSupport the Management team through the investigation of process improvements, making recommendations for process improvementsSupport the introduction of technology changes through system testing, communicating issues/potential issuesRequirements Relevant experience in print and or packaging knowledge2-3 years of experience in servicing client accountsPossess project management skills in managing accounts end to endDue to geographical requirements, Bahasa Malay language capability is required in this roleExcellent written and spoken EnglishHybrid work arrangement and work onsite at client's office in Jakarta