Customer Service Executive

We are seeking a highly motivated Customer Service Executive to join our team and play a key role in ensuring customer satisfaction and order fulfillment. You will be responsible for managing the entire Order-to-Invoice process, collaborating with various teams to deliver exceptional customer service and maintain On-Time In-Full (OTIF) performance. Key responsibilitiesCustomer Engagement: Serve as the primary point of contact for assigned accounts, building strong relationships and understanding their needs. Partner with Sales and other departments to develop strategic account plans and drive customer success. Effectively manage customer inquiries and complaints, ensuring timely resolution and corrective action. Order Management: Process customer purchase orders and create accurate sales orders within the system. Collaborate with Warehouse and Transport Planning teams to ensure efficient delivery scheduling. Manage export orders, coordinating with overseas customers, Supply Planning, and Export/Import teams to determine Material Availability Dates (MAD) and arrange deliveries. Ensure adherence to all procedures and documentation requirements for export orders. Monitor billing invoices and collaborate with the Customer Service Administrator for any necessary debit or credit memos. Supply Engagement: Work closely with Supply Planners and the Material Call Off (MCO) team to address order-related issues and guarantee supply plans for each order line. Collaborate with the Quality Assurance team on customer complaints related to product quality. Perform additional duties as assigned. Qualifications and skills Minimum Bachelor's degree in Business or a related field. Minimum 5 years of experience in customer service, with at least 3 years in an export/import role. Experience working in a manufacturing environment is a plus. Proficiency in Microsoft Office Suite (Outlook, Excel, Word). Experience with SAP is highly desirable. Excellent communication and presentation skills, with the ability to represent the company professionally and positively. Strong organizational and time management skills. Team player with a proactive and customer-centric approach. Ability to work independently and handle multiple tasks accurately and efficiently. Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a “starter kit,” investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name. Recruiter: #LI-JT1 Posting Type: LI