.. instruksi kerja(WI) yang digariskan perusahaan atau atas intruksi atasan untuk kepentingan perusahaan Melakukan komunikasi dengan baik ke pelanggan. Menangani keluhan pelanggan dengan baik, bersama-sama dengan service coordinator, supervisor, service manager, atau dengan branch manager. Merespon keluhan .. read more
Jagoan Hosting Indonesia adalah provider Web Hosting Terbaik, Cloud Service & Domain. Dukungan Enterprise Hardware, CS Bersertifikasi & WhatsApp Support 24 Jam. Didukung dengan pelayanan oleh tenaga professional, menjadikan kami sebagai salah satu web hosting provider terbesar di Indonesia. Saat ini Jagoan Hosting membuka peluang untuk rekan-rekan bisa bergabung untuk mengembangkan bakat dan potensi sebagai Customer Support Specialist dengan job deskripsi dan kualifikasi dibawah ini :Deskripsi Pekerjaan:Memastikan delivery layanan sesuai dengan services yang telah dibeli sesuai dengan SLAMemberikan bantuan & penanganan keluhan pelanggan via livechat, tiket, telepon maupun pelanggan yang datang ke kantor.Tugas dan Tanggung Jawab:Memiliki Orientasi kepada pelangganMemberikan bantuan pelanggan terkait administrasi, billing pada channel yang sudah ditentukan.Menyediakan informasi layanan kepada customer maupun potensial customer pada channel yang sudah ditentukan.Melakukan analisis tingat awal terkait dengan bantuan maupun keluhan dari pelanggan.Kualifikasi:Mampu Beradaptasi dan Tetap Tenang di Bawah Tekanan.Tangguh dan Pantang Menyerah.Mampu Bekerja dengan target.Memiliki pengalaman berkomunikasi dengan pelanggan.Berorientasi pada Solusi dan Memiliki Semangat Belajar.Memiliki pengetahuan terkait pengelolaan server (webserver, dns, database, email dll).Bersedia untuk bekerja dalam shift dan WFO.Mengetahui dan atau tertarik dengan teknologi cPanel dan WHM pada webhosting.Memiliki Pengalaman menggunakan Wordpress.Follow Social Media JagoanHostingInstagram : @jagoanhosting & @lifeatjagoanhostingFacebook : Jagoan Hosting IndonesiaTwitter : @jagoanhostingLinkedIn : Jagoan Hosting IndonesiaYoutube : Jagoan Hosting Indonesiatiktok : @jagoan.hosting
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