Desktop Support Technician

Job Title: Desk Side Support Engineer Location: Cikarang, Bekasi, West Java, Indonesia Start Date: February 1, 2024 Target Onboarding Date: October 1, 2024 Are you passionate about IT support and looking for an opportunity to work in a dynamic, fast-paced environment with a leading global brand? We are seeking two Desk Side Support Engineers to join our team at a prestigious multinational toy and entertainment company, known for shaping childhood experiences worldwide. What You Will Do: Provide local and remote desktop support for hardware, software, and application issues. Troubleshoot and resolve problems with computers, laptops, printers, and mobile devices. Collaborate with third-party vendors to resolve complex audio-visual (AV) challenges. Support Windows (7-10) operating systems, Microsoft Office, and other authorized applications. Perform preventive maintenance and remedial repairs on various devices. Assist users with network connectivity issues and ensure high-quality IT service. Be flexible and adaptable, able to handle project-based tasks in a collaborative environment. Requirements What We Are Looking For: 3-4 years of experience in desktop support or a related role. Bachelor's Degree in Computer Science or Engineering (BE/B-TECH) or equivalent experience. Certifications such as CompTIA A+ , Microsoft Certified Professional (MCP) are highly preferred. Solid understanding of Windows OS , Active Directory , MS Office 365 , and mobile device management (iOS, Android). Strong troubleshooting and problem-solving skills with the ability to prioritize and meet deadlines. Excellent communication and customer service skills. Willingness to occasionally work off-hours or weekends when needed. Why Join Us? Work in an exciting and innovative environment with a well-known global brand. Be part of a team that values collaboration, flexibility, and continuous learning. Ready to take the next step in your IT career? Apply now and become part of a company that is making a global impact!