Field Tech Specialist

Job Description: Manage and lead the desktop support team, coordinating with IT staff on design and implementation of new technologyEnsuring all compliance requirement (training/timesheet submission) is done within timelinesTraining employees on new programs or applications as neededEnsuring that all IT equipment is in good working order and that backups are being performedEvaluating employees’ job performance, identifying areas for improvement, and providing feedbackEnsuring that security measures are in place to protect against unauthorized access to sensitive dataManaging projects that require coordination with other departments within the organization or with external vendors or partnersRecommending new technology solutions to improve efficiencyReviewing and approving purchase orders for computer equipment and softwareEnsuring asset inventory is kept up today for managed locations by continuously revising and providing update to leadership. Ensure tickets are updated with necessary new informationEnsuring incidents/tasks are of best quality by doing quality checks on a weekly basis. Necessary coaching to take place as needed if slippage is noticedOverseeing day-to-day operations of the IT department, including hiring new staff members when neededDevelop and implement policies and proceduresEnsure timely resolution of issues and requestsResponding to client support requests.Contacting clients to find out the nature of the problem.Traveling to the client’s location or connecting via a remote link.Troubleshooting hardware and software issues.Installing and maintaining hardware and computer peripherals.Installing and upgrading operating systems and computer software.Troubleshooting networking and connection issues.Advising on software or hardware upgrades.Providing basic training in computer operation and management.Completing job reports and ordering supplies.Provide network technical support for complex network related incidents, changes and projectsTroubleshooting of Cisco and wireless technology, network routing and switchingCoordinate with higher, peer and subordinate elements to troubleshoot, modify or establish LAN/Voice/Video services in support of the mission.Implement and maintain networked systems, including configurations, supporting / troubleshooting network problems and coordinating with vendors for installation of such items as routers, bridges, concentrators and switchesDeploy, test, maintain, monitor, and troubleshoot telecommunications equipment and network to include but not limited to: Cisco Unified Communications Manager, Unity voicemail, Voice Gateways, Cisco router/switch, Jabber, Telepresence, and Codian MCU devices. Avaya phones, Avaya Media GatewayManage, operate and maintain LAN/Voice/Video services for the Command. Provide and manage a secure, high performance network, for services including VoIP, QoS, CoS, LAN’s, SBC’s, traditional TDM and SIP.Manage and drive remediation efforts related to information security, remediation may be from incidents, penetration tests, vulnerability scans, internal/external audits and other assessmentsAbout NTT DATA ServicesNTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients’ long-term success. Visit nttdata.com or LinkedIn to learn more.NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team. Apply from local Career site Listen to the story of Employee Voice Samantha Fortney Life Sciences Account Executive United States Read more Barkha Setia GBSS Training Manager India Read more Phillip Leamon Sales Executive United States Read more Apply from local Career site Back to search results