Front Desk Agent

Job Description COME AS YOU ARE AND SHOW HOW YOU CARE! What is in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 What you will be doing: You’ll provide a friendly and delightful "How's it going - to - See you later" for each guest during every intercation. You'll demonstrate high product knowledge about the hotel, its facilities, along with surrounding areas to assist with guest inquiries You’ll support your colleagues with a winning smile whenever, once again, all the guests turn up to check in at the same time. On top of this, you’ll also keep your head above water when there are sudden changes of plan. You'll handle customer complains and feedback according to "Oops! its messed up". You’ll communicate directly with Sales, Accounting, Housekeeping and Reservation and provides them with all relevant/ needed information. You’ll be aware of room status and also the competitors’ status. You’ll optimise the occupancy rate and average room rate. Qualifications Your experience and skills include: You’ve gained management experience in a similar role, and can speak English fluently You can inspire your fellow staff just as you can inspire your guests. On top of this, you know your way around town and always have tips for partying up your sleeve. You’re a doer – and even if you do it wrong sometimes, you openly admit it. You’re not just bringing your abilities, but also your character.