Front Office Manager

Job Description Front Office Manager First impressions are everything! As a Front Office Manager, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What is in it for you: Employee benefit card offering discounted rates at Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activitiy What you will be doing: Develop, conduct maintain all  training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business. Work closely with the Hotel Manager / General Manager in establishing and monitoring policies and guidelines in operation. Qualifications Your experience and skills include: Service focused personality is essential experience is an asset Prior experience working with Opera or a related system Fluency in English additional languages are a plus Diploma or Bachelor Degree in Tourism or Hospitality or Business Management Minimum of 2 years of experience in identical role Hotel operational experience is desirable. Service focused personality is essential and previous leadership experience required Prior experience working with Opera or a related system Proven ability to build and maintain good relationships with all stakeholders Additional Information Your team and working environment: Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.