Global Forwarding Agent

We are one of the world’s largest logistics platforms C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $21 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for our , customers and 73, contract carriers. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.PT CH Robinson Global Forwarding Indonesia is part of the C.H. Robinson network, which is a Fortune provider of multi-modal transportation services and third-party logistics (3PL). PT CH Robinson Global Forwarding Indonesia offers freight transportation, truck load, less than truckload, air freight intermodal and ocean freight services. As a responsible global citizen, we are also proud to contribute millions of dollars to support causes that matter to our company, our Foundation and our employees, getting know more about us @ About us | C.H. Robinson (chrobinson.com)Currently we’re expanding our company to Indonesia and urgently to looking for below positionFreight Forwarding Operations Customer Service, Head Office JakartaCommunicate with customer, service provider, and colleagues to coordinate shipmentExecutes one or more of the following tasks in accordance with office and company policies and SOPActivate shipmentCreate and update shipment record and eventsSchedule pickup/ delivery appointmentsObtain space confirmation with CarriersUpdate financials, create invoice and payment voucherTrack, trace, update routingCreate shipment related documentPerform regulatory filing according to country specific requirementsManage Workflow, Task Board, Process Board, emails etc to respond to customer requestsFollow through on customer and service providers request to ensure satisfaction Validate and ensure accuracy of shipment data in systems according to Company and customer standardsPrepare customer reportReport incident, escalate questions/ issue to the appropriate party when necessaryJoin meeting and training sessions when requiredProvide training or transfer knowledge when requiredOther duties or responsibilities as assigned according to team and/or country specific requirementsQUALIFICATION AND SKILL REQUIREMENTS:Good Communication in EnglishCandidate with PPJK Custom Certificate would be prioritizedDiploma/ Bachelor degree from an accredited college/ university, preferable from transportation, logistic, Maritime academy backgroundMinimum 5+ years of operations or equivalent industry experience background from freight forwarding, shipping (agency) and logistic company in handling Export and ImportProficient in Microsoft OfficeGood attention to detail and accuracyDemonstrated communication, prioritization, and time management skillsValues a diverse and inclusive work environmentIf this sounds like the job for you, let's talk! We can't wait to hear from you!