Chief Concierge

Company DescriptionCOME AS YOU ARE AND SHOW WHAT YOU CANTowering over Jakarta’s prime SCBD district 8 Complex, 25hours Hotel The Oddbird is set to open soon as the first 25hours Hotel in Asia that offers a hybrid mix of both hotel accommodation and serviced apartments. Comprises with 210 hotel rooms and suites, also 135 fully furnished serviced apartments, each enjoying a generous amount of space and spectacular views of Jakarta’s skyline. The property also offers F&B outlets, meeting rooms, a ballroom, and a recreational facility that includes a 24-hour fitness center, an outdoor swimming pool, a steam room, a sauna, and whirlpools. 25hours Hotel The Oddbird is a place like no other, made for the others. A place where more is more, embracing the diversity, full of funky friction. An eden of opposites - a paradise of paradoxes. The odd bird of Jakarta.Job DescriptionConcierge OperationAssist guests with all inquiries, both hotel and non-hotel relatedAttend shift briefings to ensure hotel activities and operational requirements are knownMaintain good relationship with Airport Concierge, retailers and other service providers within the vicinity and ensure that information on their promotions are up to dateMaintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special eventsMaintain adequate supplies of forms and brochures, and ensure that they are presented in line with the hotel’s operating standardsConsult Log Book for information/requests left by outgoing shiftManage guests’ mails, messages, courier services and parcel postage as requested by guestsMaintain order and security of guests’ keys and other selected keys kept in Front Office, ensuring key issue policy is followedReceive telephone calls and take messages for guests who are outOther ResponsibilitiesMaintain complete knowledge of all food & beverage services, outlets and hotel services/featuresBe fully conversant with hotel fire & life safety/emergency proceduresAttend all briefings, meetings and trainings as assigned by managementReport for duty on time wearing clean and complete uniform at all timesMaintain a high standard of personal appearance and hygiene at all timesPerform other reasonable duties assigned by the Management of the HotelQualificationsGood communication and customer contact skillsService oriented with an eye for detailsAbility to work effectively and contribute in a teamSelf-motivated and energeticMust be well-presented and professionally groomed at all timesDiploma in Tourism / Hospitality ManagementMinimum 1 year of relevant experienceExcellent reading, writing and oral proficiency in English languageAbility to speak other languages and basic understanding of local languages will be an advantageAdditional InformationIn compliance with employment laws in Indonesia, this position is only open to Indonesians.