Area Operations Staff

Job Description About The Role If you’re looking to be a part of a dynamic, highly-analytical team who enjoys creating strategy based on available data, look no further. As our Area Operations Staff for the Indonesia Region team, you will be handed the reins in overseeing the supply management for Gojek. Along with the district team, you will be in charge of the operational driver spectrum within the district level, which includes balancing supply and demand (BCR), utilizations, driver acquisitions, driver engagements, and solving driver problems on the field. Working closely with the Regional Strategy team, you will even get to localize the HQ strategy that matches the nature of the district. Perhaps the most meaningful of all: your efforts will work to enhance the lives and livelihoods of our driver partners in the region, providing them with the attention, experience, and opportunities they deserve. What You Will Do List, identify, and propose solutions to our driver partners' problems on the field and ensure their concerns are heard by following up with themManage offline engagement (i.e. 'kopdar') as our way to inform, reach, and engage with driver partnersEnsure all engagement programs are well executed and implementedHandle driver support unit according to agreed operating office hoursSupport implementation of Gojek's policies/programs by managing these changesPropose activities/programs to engage our driver partnersMonitor personal metrics of engagement with driver partners, and propose solutions to increase the level of engagement What You Will Need A Bachelor's degree (fresh graduates are welcome to apply!)At least 1 year of experience in supply chain, preferably at a multinational companyStrong analytical thinking and problem-solving skills to effectively resolve driver-related issuesStrong interpersonal skills in order to cater and build relationships with various stakeholdersExcellent written & verbal communication skills focused on improving collaboration, understanding, and information exchange across all stakeholdersSharp attention to detail to increase productivity and reduce the likelihood of errorsExcellent planning and organizational abilities to ensure the area team is on track to achieve its goalsAn understanding about/familiarity with the Tangerang region About The Team Our Area Operations team is a big family spread out across multiple regions in Indonesia. Working alongside the Product team, we are predominantly concerned with all things to do with our driver-partners - their experiences using our services, their life cycle, their engagement with the company, and growing our driver partner family in the district, just to name a few things. We also oversee the supply within Gojek, including creating detailed business analyses, outlining problems, and developing solutions for our driver-partners. One of the biggest challenges our team has had to face has undoubtedly been maintaining a high level of engagement with our driver-partners amidst the COVID-19 pandemic. To ensure our driver-partner ties remain strong with the company, we introduced online meet-ups and forums with our driver-partners where they can openly discuss their questions, concerns, and experiences directly with our team. Our team genuinely enjoys what we do since we get to see the impact of our work reflected in our driver-partners' everyday lives on the field. We're a fun group made up of avid readers, amateur gamers, Netflix watchers, K-pop listeners, and (guilty ) reality show watchers. We're also big foodies, since we're spoiled for choice here in Indonesia (food recommendations are always welcome!). About GoTo GroupGoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household. About Gojek Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market. About GoTo FinancialGoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last. GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.