Technical Account Manager

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.Role Overview:F5 is looking for a Technical Account Manager who is eager to help protect our customers from malicious and automated attacks. This individual must have the ability to earn the respect and trust of each customer through knowledge and understanding of service delivery and how this fits into our customer’s overall environment. You will review unique business and technical project parameters and define a successful solution for the implementation and integration of the F5 Distributed Cloud Bot Defense and other security services. A successful candidate must be action oriented, capable of independently solving complex technical problems and able to communicate clearly and effectively to both technical and business audiences..A successful candidate must be action oriented, capable of managing projects and able to communicate clearly and effectively to both technical and business audiences.What you will do:Project manage the installation and integration of F5 Distributed Cloud Bot Defense and other security services for Fortune 500 companies.Proactively anticipate customer needs and facilitate project successAct as the primary representative between our customers and F5 Professional ServicesDevelop and implement best practices for program/project management, communication artifacts, reporting, and capability improvements.Develop models for resource planning and consumption as well as key performance metrics for project/program success.Communicate effectively; organise and juggle priorities; solve problems and make decisions that are right for customers; build teams and relationshipsContribute to the development of standardized processes and best practices to ensure continuous improvement in the efficiency and effectiveness of the deployment process.Contribute active learnings from the field towards internal knowledge building. What you will bring:Bachelor’s degree in Computer Science, Computer Networks, Information Systems, or a related engineering discipline OR equivalent industry work experience.8 Years of system integration in complex environments preferably in the software/cybersecurity industry.Strong technical networking background and experience.Experience in a technical role involving web operations, incident response, customer support, system monitoring, or a similar roleIn depth technical expertise in one or more of the following areas: Data center networking, CDN, Application delivery controllers, Web Application Firewalls and load balancers.Understanding of TCP/IP, HTTP, HTML, Javascript, CSS and other technologies involved in delivering sophisticated web services.A customer-centric attitude and the ability to communicate well at all levels of an organizationStrong communication, customer relationship, and project management skills.#LI-YOThe Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.