Unmanaged Merchant Engagement Senior Associate

Job Description About The RoleAs a Merchant engagement associate, you will be supporting the SM, Merchant Engagement to build and maintain a strong relationship with every stakeholder (internal & external) to grow all of the unmanaged merchants in Gojek ecosystem. You will work closely with BPO vendor to manage all the telesales and account development team, conduct a regular business review with them and help them to reach the targeted objective. What You Will Do Maintain relationship with BPO vendor and regularly evaluate their productivity Become a COE of merchant engagement framework for region teamAssisting SM Merchant Engagement in managing milestones, timeline, as well the stakeholders engagement related to the managed projects.Develop and updating Key Insights and Analysis related to Unmanaged merchants performances What This Role Needs At least 2 years experience in field sales or telemarketing, especially with a proven track record of managing local / regional business in reputable companiesExperienced in managing large business partner such as distributor or outsourcing vendorHave experience in basic to intermediate data analytics skillsHaving ability to turn insight into actionable planStrong business acumen with proven track record in stakeholder management About The TeamMerchant Engagement is a team that is very passionate to build and improve the digitization of MSME business, especially unmanaged merchants of Gojek nationwide. We like to play the game with multiple stakeholders both internal and external. We also love playing with data and are working closely with the region team to brainstorm and A/B test together as well as learn from it. About GoTo GroupGoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household. About Gojek Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market. About GoTo FinancialGoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last. GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.